Data Deletion Instructions

LeadPsi is operated by Bcreate Systems (India). This page explains how you can request deletion of your LeadPsi account, the data we hold about you, and any data received through third-party integrations such as Meta (Facebook/Instagram) Lead Ads, Google Ads, and WhatsApp Business API.

1. Who can request deletion

• Any LeadPsi account owner or admin for their organization's data.
• Any individual whose personal data is stored in a LeadPsi account (for example, a lead or contact). We will route such requests to the relevant account owner where required.
• Any user whose data we received through a Meta integration that they have since disconnected.

2. Self-service deletion (in app)

If you are an account owner you can delete individual records or your entire workspace from inside LeadPsi:

• Go to Settings → Workspace → Danger zone.
• Click Delete workspace and confirm by typing the workspace name.
• This removes all leads, contacts, deals, conversations, automations, integrations, and uploaded files from active systems immediately.

3. Email-based deletion request

If you cannot use self-service, or you are not an admin, email privacy@leadpsi.com with the subject line "Data Deletion Request" and include:

• Your full name.
• The email address associated with your LeadPsi account (or, if you are a lead/contact, the email a LeadPsi customer used to contact you).
• If your data was sent to LeadPsi via Meta, your Facebook user ID or the page name from which the lead form was submitted.
• A short description of what you want deleted (entire account, specific records, or data from a specific integration).

We may ask for additional information to verify your identity before acting on the request.

4. What happens after we receive the request

• We acknowledge receipt within 5 business days.
• We complete verified deletion within 30 days.
• Active-system data is removed first. Encrypted backups are overwritten as part of our standard rotation, typically within 30 additional days.
• Where data must be retained to meet legal, tax, audit, or fraud-prevention obligations, we retain only the minimum required and isolate it from operational use.

5. Google Ads data deletion

If you connected a Google Ads account to LeadPsi and wish to delete the data we received via the Google Ads API, you can:

• Disconnect the integration: Go to Settings → Integrations → Google Ads → Disconnect in LeadPsi. This immediately stops further data collection from your Google Ads account.
• Request deletion: Email privacy@leadpsi.com with the subject line "Google Ads Data Deletion" and include your LeadPsi workspace name and the Google Ads customer ID. We will complete deletion within 30 days.

6. Meta (Facebook/Instagram) data deletion

If you previously connected a Meta account to LeadPsi and now want LeadPsi to delete any data received from Meta on your behalf, you have two options:

• Disconnect from Meta: Visit Facebook Settings → Apps and Websites → LeadPsi → Remove. Meta will send us a deletion notification and we will delete the associated data within 30 days. Disconnecting stops all further data collection from Meta.
• Email us directly: Send a request to privacy@leadpsi.com with the subject line "Meta Data Deletion" and include the Facebook page or user ID so we can locate the records.

Meta Data Deletion Callback URL:This page (https://leadpsi.com/data-deletion) serves as LeadPsi's Data Deletion callback URL for Meta App Review purposes.

7. Effect of disconnecting an integration

When you disconnect any third-party integration (Google Ads, Meta, or others) from LeadPsi, we immediately stop collecting new data from that platform. Data already imported remains in your workspace until you delete it manually or request deletion as described above.

8. Confirmation

We send a confirmation email to the requester once deletion is complete. You can verify deletion at any time by replying to that email.

9. Contact

Bcreate Systems
Trivandrum, Kerala, India
Email: privacy@leadpsi.com
Support: support@leadpsi.com